Budzinski, Brownley, McGarvey Introduce Bill to Codify Veterans Experience Office at VA
WASHINGTON, D.C. — Today, Congresswoman Nikki Budzinski (IL-13), Congresswoman Julia Brownley (CA-26), and Congressman Morgan McGarvey (KY-03) introduced the Improving Veterans’ Experience Act to codify the Veterans Experience Office (VEO) within the Department of Veterans Affairs (VA). VEO, established in 2015, gathers feedback directly from veterans, their families, and caregivers on their experience with VA services. VEO has been crucial to improving veterans' trust in VA outpatient care, enhancing digital experiences with the VA Health and Benefits Mobile App and expanding direct outreach to veterans about resources, special eligibility windows, and other important information. “There is no better way to improve VA services than to hear from the veterans, family members and caregivers who are navigating the process firsthand,” said Congresswoman Budzinski. “By giving veterans a voice and putting their insights into action, VEO has made VA services