Pritzker Administration Fines Blue Cross Blue Shield Of Illinois $231,900 For Failing To Properly Update Provider Directories
CHICAGO - The Illinois Department of Insurance (IDOI) announced today fines totaling $231,900 for Health Care Service Corporation (HCSC), the parent company of Blue Cross Blue Shield of Illinois, for violations of the Network Adequacy and Transparency Act (NATA) requirements for health insurers to post up-to-date, accurate, and complete provider directory information. Earlier this year, following a targeted market conduct examination of Blue Cross Blue Shield of Illinois, the Department fined HCSC for violating NATA and ordered the company to take corrective action, including updating provider directories and making the information clearer to consumers. * Market conduct examinations allow the regulatory agency to review insurance companies' compliance with state and federal laws. The health insurer’s delayed compliance with implementing changes to its provider directories to address the NATA violations resulted in the new fine. “Consumers rely on their health insurance