Sen. Duckworth Calls Out Southwest Airlines In First Hearing As Aviation Chair
WASHINGTON, D.C. — U.S. Senator Tammy Duckworth (D-IL), member of the U.S. Senate Committee on Commerce, Science and Transportation (CST), participated in her first CST hearing as Chair of the Subcommittee on Aviation Safety, Operations and Innovation today and questioned Southwest Airlines and other industry executives on the failures of the airline during the 2022 holiday travel season. She called out Andrew Watterson, Chief Operating Officer of Southwest Airlines, for the company’s lack of transparency, the unacceptable wait times that customers were forced to experience and its refusal to heed warnings that could have helped prevent this meltdown before it ever happened. You can find Duckworth’s opening remarks here and her witness question line here . In her opening remarks as Chair of the Aviation Subcommittee, Duckworth said: “We must crack down on carriers that have gotten away with predatory practices that treat customers like suckers and view passengers